Bad Wi-Fi? How do I fix it?

Let’s talk about bad Wi-Fi signal.

Have you ever had to hold your smartphone high above your head in order to get a strong Wi-Fi signal, in your own home? Does it take forever to load a webpage on your laptop? Does Netflix freeze on you mid-movie, or appear grainy on your TV?

I hear these complaints, and more, from people all the time. The good news is, it doesn’t have to be that way!

But first – why are so many people having issues with their WiFi?

To get a better understanding of this, we have to think about where WiFi has been heading over the years. Not long ago, the only thing we needed WiFi for was to surf the Internet and send emails, so routers were fairly basic. Now we’re demanding more and more of our Internet service (streaming TV shows, playing high-definition online games, connecting tons of new WiFi-enabled devices all over the house), but many peoples’ home WiFi haven’t been able to keep up.

I strongly believe that any device that can be hardwired to the Internet, should be hardwired, and that Wi-Fi should be left for mobile devices. I also think that we need to change the way we think about Wi-Fi in the home. With so many new Wi-Fi-enabled devices, we are now expecting Wi-Fi service all over the home, rather than just one or two rooms. Plus, with piping inside walls, such as with heat pumps, and other factors, the Wi-Fi signal in most homes is not consistent. Often, a single router can no longer provide enough strength and speed for all the activities we like to use Internet for.

The best way to deal with these problems is with Wireless Access Points (WAP). These devices are hardwired back to your router or Ethernet switch and receive Internet just as strongly as any other hardwired device in your home. You can have them strategically placed in multiple locations in your home, where you tend to require WiFi. This is so that your laptops, smartphones, and other mobile devices only have to reach the nearest WAP to get WiFi, instead of reaching the router all the way in the basement.

  • It’s often optimal to have one WAP on each level of the home
  • Normally, you would want to install WAPs while your house is being built, but many houses already have telephone outlets that are wired with standard Cat5e cable, which can be used for this purpose
  • Your WAPs are encrypted and share the same password, so that it only appears once on your mobile device

A quick note on other solutions – Many people set up “repeaters” throughout their homes to try to tackle the problem of bad WiFi. Compared with Wireless Access Points, they tend to be slower because the repeater has to “repeat” everything, both ways. For example, your laptop sends signals to the repeater, and the repeater repeats that to your router, and back again.

Another solution people choose is to get multiple routers, but this can cause IP address problems if they’re not properly configured. If you’re looking to improve your WiFi experience at home, Wireless Access Points are the way to go.

If you have any questions about WiFi, feel free to send me a message!

What is Z-Wave?

Everyone’s toting the latest Home Automation products, but what makes them work?

Whether it’s a new electronic door lock or light switch, we often see references to technologies such as Z-Wave, Zigbee, or Insteon. The simplest explanation would be to say that these are technologies designed to allow regular household items to work together. It is important to note that these technologies do not work with each other (Z-Wave will not work with Zigbee, and so on). At Wilsons Security, we work with Z-Wave devices, so that’s what we’ll focus on in this blog post.

Wireless: Z-Wave is a wireless protocol, meaning that it doesn’t require running any wires to connect your devices to each other. It operates in the 908.42 MHz range.

Customizable: There are now over 1000 compatible devices, according to the Z-Wave Alliance, giving you a broad range of options when setting up your home automation system.

Strong, expandable network: One of the main features of the protocol is that it uses a ‘Mesh Network’. This means that one Z-Wave device passes along a signal to the next device until it reaches its intended destination. Essentially, this means that the more devices you have installed, the larger and stronger the network becomes.

Efficient: Another benefit of Z-Wave is that it uses very little power, making it great for door locks and other battery-powered devices.

Centrally controlled: At Wilsons Security, your security panel is typically your home automation control center. Your alarm system will send out and receive signals from your Z-Wave devices. For example, when you arm or disarm your system, it can cause your lights to turn off or on or even change the heat setting.

Cohesive communication: All products that include Z-Wave technology are licensed through Sigma Designs in Milpitas, California. This means there is tight control over the implementation of the technology and ensures better compatibility between devices. Some protocols like Zigbee are ‘open source’, which increases the possibility of communication difficulties between Zigbee devices.

The quick facts:

  • Compatible: Any Z-Wave product works with any other Z-Wave product
  • Affordable: Get started with minimum investment then easily add more devices
  • Reliable: Over ten years in the market with 20 million products in homes worldwide
  • Secure: Systems use the same level of encryption as online banking
  • Trusted: Used by 9/10 security companies, along with biggest brand names

Why Smart Connect is Smarter

So, you’ve heard about TechReady, but what makes a Wilsons Smart Connect TechReady system so amazing? Let me explain!

The Two-Cabinet Design

Regardless of what anyone tells you, here’s a fact: You simply cannot use a single cabinet-designed system and maintain the neatness of the panel. By the time your Internet service provider finishes their part of the installation, the cabinet usually becomes a mess of wires – sometimes to the point where customers cannot get the door back on the cabinet! This is where Wilsons Smart Connect’s two-cabinet design comes in. Splitters and power bars are reserved to the lower cabinet, maintaining the neatness of the upper cabinet, giving the customer a much better user experience.

Hinged Door on the Upper Cabinet

All Wilsons Smart Connect systems have a hinged door on the upper cabinet, making it easier than ever to access your equipment. No more having to remove multiple screws and fumble with a heavy door to get access to your system.

Adaptable Outlets

For a true “plug and play” system, we design all of our outlets to be flexible. Many TechReady installers set up the cabinet in a way that leaves the homeowner without freedom to make changes. A great example is a telephone outlet; you cannot use this outlet for anything other than the phone without calling a technician to make the changes for you. With our flexible outlets, if you want to turn a phone outlet into an Internet outlet, just unplug the outlet from the phone module and plug it into your Internet module, right inside your Smart Connect cabinet (another reason you’ll love the two-cabinet design). It’s that easy!

Colour Coding Wires

It only adds to the confusion of sorting through your home’s wiring when you discover that the same colour wire is used for everything. We help our customers keep it simple by colour-coding the wires we use, so the patch cords in your cabinet match their corresponding Cat5e cable in the wall.

Pre-wiring for a Wireless Access Point

For a superior Wi-Fi experience at home, nothing provides better coverage than Wireless Access Points (WAP). They put the wireless Internet closer to where you use it, as opposed to the signal only coming from the modem. Unlike a Wi-Fi extender or repeater, WAP is actually hardwired to your main Internet connection, in a similar way to how a desktop computer would be. Most TechReady companies don’t offer this as a standard item, but the pre-wiring for one of these units comes with the Wilsons Smart Connect system, so it’s already there if you ever wish to install a WAP.

Dual Data in the Family Room

Not using a Wireless Access Point? Wilsons Smart Connect hasn’t forgotten about you! The optimal location of your Wi-Fi modem is near your Smart Connect cabinet, but we understand that this could very well be under a stairwell or in a utility room, potentially meaning a less-than-stellar Wi-Fi signal. We provide an additional data outlet on the main floor so you can still get all the benefits of your Smart Connect system, while keep your modem in a central location.

You would be hard-pressed to find any other TechReady installing company that looks after you better than Wilsons Smart Connect does!

Wilsons Smart Connect Activation Program

The recent launch of the Wilsons Smart Connect Activation Program is the latest example of how Wilsons is defining itself in the marketplace with its forward-thinking philosophy. When we set up your system, we take a few extra steps for you, to make sure the activation process goes smoothly.

My experience has shown me there are three prevalent problems that have become a real “Achilles heel” to the TechReady industry in Nova Scotia. They are as follows:

  1. Improper connection of services to the TechReady system by an inexperienced Internet Service Provider’s technician.
  2. Lack of understanding on the part of the customer as to what a TechReady home is and how it benefits them.
  3. The absence of an Ethernet switch to distribute the Internet service to all the areas of the home that have data connections.

The Wilsons Smart Connect Activation Program deals with all these issues at one time. For us, our job is not complete until we go back to the customer’s home to make sure all these issues are taken care of.

  1. Our technicians make sure that the Internet Service Provider has correctly connected the modem to the Smart Connect system. If they have not, we correct it while the technician is there.
  2. The technician will also install an Ethernet switch for you so that your data outlets are active.
  3. Finally, the technician will go over the benefits you’re receiving from your TechReady home, and, if you like, offer assistance with getting your equipment up and running.

These extra services that all Smart Connect customers receive as part of the Activation Program help you take full advantage of your new system.

Remember to ask questions of your builder and TechReady installer to make sure you know what you’re getting.

Contact us today regarding how we can optimize your systems!