Requesting a service call.

To request a service call, please fill out the form below and a representative will be in touch to process your request. If your request is urgent, please call us at 1-866-453-3388.

Service Call

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

Preferred Date *

Preferred Time

Morning

Afternoon

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Adding a service.

If you’d like to add a service to your current system, we must verify that you are the account holder. Please fill out the form below and a representative will be in touch to complete the process.

Add a Service

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

Check the services you would like to add.

Premium Service Plan

New customers with no equipment warranty on existing equipment receive coverage for equipment replacement, batteries and service calls between 8:30 AM – 4:00 PM on weekdays. Add this benefit and save $89 per hour on service calls. Includes panel/keypad and up to 16 zones.

Only $5+HST/month + $0.75+HST/month per extra zone/keypad

Check the services you would like to add.

Opening & Closing Reports

Receive a report on the first of each month, listing each time your system has been armed/disarmed, and which user codes were used. This is especially useful to business owners.

Only $5+HST/month

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Adding a device.

To add a device to your current security system, please fill out the form below and a customer specialist will be  in touch to complete your request.

Add a device

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

Check the devices that you would like to add. *

Motion Detectors

Door Contact Sensors

Window Contact Sensors

Garage Door Contact Sensor

Two‐way Voice

Flood Detectors

Smoke Detectors

Low temperature Detectors

Carbon Monoxide Detectors

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If you are human, leave this field blank.

Enquiring about a new system.

If you’d like a salesperson to help you assess your evolving needs for security and home automation, please fill out the form below and a customer spcialist will be in touch to book an appointment with you.

Enquire about new system

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

Preferred Date *

Preferred Time *

Morning

Afternoon

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If you are human, leave this field blank.

Alarm Permit Registration

Some jurisdictions require alarm owners to register their alarms before emergency services will respond to alarm calls. Check if your jurisdiction requires a permit.

Updating your contact list.

To make changes to your call list, we must confirm that you are the account holder. Please fill out the form below and a representative will be in touch with you to verify your total call list.

Update Contact List

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

Request copy of current call list.

Request copy of current call list.

Call List Contact Changes

Contact Name *

Phone 1 *

Phone

Phone

All Ok Password *

Change Required *

Add/New

Delete

Update

  Add Remove

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Finding a manual.

We have links to many common alarm system manuals that you can download.

Model	Keypads	Download
Qolsys IQ Panel
DSC PowerSeries Neo
Honeywell Lynx 5100
Honeywell/First Alert
Honeywell/First Alert
Honeywell Total Connect
Honeywell LYNX
Honeywell ADEMCO (Vista 10 Model)
Honeywell ADEMCO (Vista 15 Model)
Paradox Magellan/Spectra
DSC Power Series
DSC Power Series Wireless
DSC Alexor
DSC Maxsys

Monitoring Verification Certificate for Insurance.

A Monitoring Verification Certificate can be used to provide proof of security monitoring to your  insurance company. Please fill out the form below and a representative will be in touch to complete the  process.

Verification Certificate for Insurance

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

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Please note that if you are requesting a Monitoring Verification Certificate for insurance purposes, you  must provide it directly to your insurance company.

Requesting a seasonal disconnect.

If you’re going away for an extended period of time and switching your home telephone service to  “seasonal disconnect”, please contact your telephone provider for details on how this service will work.  To allow your alarm system to maintain its ability to communicate with the monitoring station, you will  need to confirm the phone number(s) their seasonal disconnect service will work with. Different  telephone providers handle this service in different ways; some strictly restrict your phone to not allow  incoming calls and/or will only allow outgoing calls to one toll‐free number. Therefore, you may be  required to have a different phone number programmed into your alarm system to be compatible with  this service which may require a service call from one of our technicians. Always test your system once  the “seasonal disconnect” service has been activated to ensure that the system can still communicate  with the monitoring station. Please note that in order to make changes to your account, we must verify  that you are the account holder. Fill out the form below and a representative will be in touch to  complete the process.

Seasonal Disconnect

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

Date to Disconnect

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Moving.

If you’re moving in the near future, please fill out the form below so that we can help you protect your  new home, as well as disconnect service at your old home. A representative will be in touch with you to  complete your request.

Moving

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

New Address

if applicable

Estimated Move Date

if applicable

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Considering disconnecting landline.

If you want to get rid of your landline telephone service, ensure your home remains protected by  upgrading your alarm system to communicate through cellular or Internet. Please fill out the form below  and a representative will be in touch to further assist you.

Disconnecting My Landline

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

Landline service provider *

Estimated Date of Landline Disconnection

if applicable

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Already disconnected landline.

If you have already disconnected your landline, you may have noticed a yellow triangle on your keypad,  indicating that your security system is no longer being monitored, leaving your home unprotected. This  applies to any alarm system that communicates through the phone line. In order to ensure your home is  protected, you should upgrade to a cellular or Internet communicator. Please fill out the form below and  a representative will be in touch to help process your request.

Disconnected Landline

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

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Cancelling your monitoring service.

We must verify that you are the account holder in order to cancel service with us. Please also be aware  that you must inform your insurance company if you are no longer covered by security, fire, or flood  monitoring. If you are moving and would like to relocate your service, we would be happy to help you  with that process.  If you still want to cancel your monitoring service, we are sorry to see you go. Please understand that we  cannot discontinue service without verifying the account holder’s identity. Please fill out the form below  and one of our representatives will contact you to complete the process.

Cancel My Service

First Name *

Last Name *

Street Address *

City/Town *

Province * Alberta British Columbia Manitoba New Brunswick Newfoundland and Labrador Northwest Territories Nova Scotia Nunavut Ontario Prince Edward Island Quebec Saskatchewan Yukon

Email Address *

Phone Number *

I'm inquiring for...

a Home

a Business

Fire & Life Safety

OtherOther

Check your reasons for cancelling your service. *

Moving to a new location

Changing monitoring services to a competitor

Changing to a DIY system

Dropping landline

Too expensive

Problem with service

No longer want to monitor

OtherOther

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• DSC – Press the asterisk button (*) and then the Number 2 button
• GE – Allegro – Press Status button
• GE NX8 –  Press the asterisk button (*) and then the Number 2 button
• Honeywell – Enter Alarm Code, press Off button (repeat a 2nd time to reset trouble)
• Honeywell Lynx Touch – Press System or Home button
• Paradox – Press TBL button
• Ultra Sync – Enter Alarm Code and press Enter button
• Qolsys – Press Status button
• Bosch – Press Enter button and then press Silence button