We have links to many common alarm system manuals that you can download.
View & Download Alarm System Manuals
Finding a manual.
We have links to many common alarm system manuals that you can download.
Qolsys IQ Panel
DSC PowerSeries Neo
Honeywell Lynx 5100
Honeywell Total Connect
(Vista 10 Model)
(Vista 15 Model)
DSC Power Series
DSC Power Series
Many of our common requests can be addressed using the information below. We look forward to helping you in any way we can.
I would like to request a service call.
Requesting a service call.
To request a service call, please fill out the form below and a representative will be in touch to process your request. If your request is urgent, please call us at 1-866-453-3388.
I want to add a service.
Adding a service.
If you’d like to add a service to your current system, we must verify that you are the account holder. Please fill out the form below and a representative will be in touch to complete the process.
I want to add a device.
Adding a device.
To add a device to your current security system, please fill out the form below and a customer specialist will be in touch to complete your request.
I would like to enquire about a new system.
Enquiring about a new system.
If you’d like a salesperson to help you assess your evolving needs for security and home automation, please fill out the form below and a customer spcialist will be in touch to book an appointment with you.
To make changes to your call list, we must confirm that you are the account holder. Please fill out the form below and a representative will be in touch with you to verify your total call list.
I need a Monitoring Verification Certificate for Insurance.
Monitoring Verification Certificate for Insurance.
A Monitoring Verification Certificate can be used to provide proof of security monitoring to your insurance company. Please fill out the form below and a representative will be in touch to complete the process.
Please note that if you are requesting a Monitoring Verification Certificate for insurance purposes, you must provide it directly to your insurance company.
I want to request a seasonal disconnect.
Requesting a seasonal disconnect.
If you’re going away for an extended period of time and switching your home telephone service to “seasonal disconnect”, please contact your telephone provider for details on how this service will work. To allow your alarm system to maintain its ability to communicate with the monitoring station, you will need to confirm the phone number(s) their seasonal disconnect service will work with. Different telephone providers handle this service in different ways; some strictly restrict your phone to not allow incoming calls and/or will only allow outgoing calls to one toll‐free number. Therefore, you may be required to have a different phone number programmed into your alarm system to be compatible with this service which may require a service call from one of our technicians. Always test your system once the “seasonal disconnect” service has been activated to ensure that the system can still communicate with the monitoring station. Please note that in order to make changes to your account, we must verify that you are the account holder. Fill out the form below and a representative will be in touch to complete the process.
If you’re moving in the near future, please fill out the form below so that we can help you protect your new home, as well as disconnect service at your old home. A representative will be in touch with you to complete your request.
I’m considering disconnecting my landline.
Considering disconnecting landline.
If you want to get rid of your landline telephone service, ensure your home remains protected by upgrading your alarm system to communicate through cellular or Internet. Please fill out the form below and a representative will be in touch to further assist you.
I’ve disconnected my landline.
Already disconnected landline.
If you have already disconnected your landline, you may have noticed a yellow triangle on your keypad, indicating that your security system is no longer being monitored, leaving your home unprotected. This applies to any alarm system that communicates through the phone line. In order to ensure your home is protected, you should upgrade to a cellular or Internet communicator. Please fill out the form below and a representative will be in touch to help process your request.
I would like to cancel my monitoring service.
Cancelling your monitoring service.
We must verify that you are the account holder in order to cancel service with us. Please also be aware that you must inform your insurance company if you are no longer covered by security, fire, or flood monitoring. If you are moving and would like to relocate your service, we would be happy to help you with that process. If you still want to cancel your monitoring service, we are sorry to see you go. Please understand that we cannot discontinue service without verifying the account holder’s identity. Please fill out the form below and one of our representatives will contact you to complete the process.
How do I silence an alarm keypad?
DSC – Press the asterisk button (*) and then the Number 2 button
GE – Allegro – Press Status button
GE NX8 – Press the asterisk button (*) and then the Number 2 button
Honeywell – Enter Alarm Code, press Off button (repeat a 2nd time to reset trouble)
Honeywell Lynx Touch – Press System or Home button
Paradox – Press TBL button
Ultra Sync – Enter Alarm Code and press Enter button
Qolsys – Press Status button
Bosch – Press Enter button and then press Silence button
Who Do I Call?
We are available 24 hours a day, 7 days a week to assist you. The following table will help you resolve your question more quickly.
1-866-453-3388 | Option 1
For alarm system service, troubles, tech support, and instructions on how to use your system.
1-866-453-3388 | Option 2
For alarm system upgrades, modifications, new systems, and client referrals.
1-866-453-3388 | Option 3
For changes to the monitoring agreement, contact list, or billing inquiries.
Armstrongs: 1-855-895-0859 | API: 1-866-743-9134
For reporting false alarms. Be sure to have your All OK password ready (not your 4-digit alarm code). If you do not know which monitoring station you should call, please contact our Service team at 1-866-453-3388.
Premium Service Plan
New customers with no equipment warranty on existing equipment receive coverage for equipment replacement, batteries, and service calls from 8:30 am – 4:00 pm on weekdays. Add this benefit and save the labour charge on service calls. Includes panel, keypad, and up to 16 zones.
Educate alarm system users. Anyone who has a key to your property must be able to operate the alarm.
Set up different alarm codes for different users of the system (i.e. babysitter, cleaners, contractors, etc.)
Lock all alarmed doors and windows
Be aware of drafts that could trigger a motion alarm: i.e. open windows or heating and air conditioning vents that can move curtains, plants, balloons, etc.
Contact Wilsons immediately if you have any questions or concerns about the operation or performance of the alarm system.
Notify Wilsons if you plan any remodelling such as changing doors, moving walls, hanging dry wall, sanding floors, any work that involves running wires or makes changes near the keypad or security panel.
Notify Wilsons immediately if you change your telephone or Internet service.
Ask Wilsons about regularly scheduled inspections of your alarm system.
Add both the incoming and outgoing monitoring station phone numbers to your phone contacts. The phone number you call to reach the monitoring station (for example, to report a false alarm) is different from the phone number that will appear on the caller ID when the monitoring station calls you (for example, if an alarm is triggered), so we recommend you clearly label them as ‘Incoming’ and ‘Outgoing’ or something similar.
(When you receive a call)
What to do if you set off your alarm by accident
First, Don’t Panic. There is time. Enter your disarm code (carefully) to reset your system. Remember, if there were a burglar, he or she would not know your code. Do not write it on your keypad!
Call your monitoring station. Give your All OK password (this is not your disarm code). Be sure to follow all procedures established by your monitoring station.
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INCLEMENT WEATHER STATEMENT: Many clients may be experiencing inclement weather such as high winds and accumulating snow or ice. If you experience a power or communications failure due to inclement weather, get instructions for silencing the audible alert on your keypad here. The trouble condition should restore within 24 hours of communications and/or power being restored. For service, call 1-866-453-3388.